Privacy
policy.

1. Who we are

New York Barbers is a business name of One 4 One Pty Ltd (ABN 11 079 270 492). We run walk-in barbershops at 30 Adams Lane, Berwick VIC 3806 and 10A Napier Street, Warragul VIC 3820. In this policy, "we", "us" and "our" mean One 4 One Pty Ltd, trading as New York Barbers. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

2. What we collect

We only collect personal information we need, and mostly only what you choose to give us:

• Enquiries. When you use the form on our Contact page: your name, email address, phone number (optional), which shop your enquiry is about, and your message.
• Contacting us directly. If you call, email or message us, the details you give us.
• At the shop. We are walk-in only. When you check in, our front-of-house team takes your name so they can manage the queue and call you when it's your turn.
• Website use. Information about how the website is used, collected by Google Analytics (see section 4).

This website does not take bookings or payments.

3. How we use it

• To answer your enquiry.
• To manage the walk-in queue at our shops.
• To understand how people use our website, so we can improve it.
• Where the law requires or authorises it.

We don't sell personal information. We don't send marketing emails or messages unless you have asked us to; any we send will identify us and include a way to unsubscribe, as required by the Spam Act 2003 (Cth).

4. Cookies and analytics

On newyorkbarbers.com.au we use Google Analytics 4, a service provided by Google, to understand how the website is used. It uses first-party cookies (for example _ga) to recognise a returning browser, and collects information such as the pages you view, the website or search that brought you here, your device and browser type, your approximate location (city or region), and actions on the site such as tapping a phone number, opening directions or sending a form. It does not collect what you type into our forms. Google Analytics 4 does not log or store IP addresses. We use this information in aggregate; we don't use it to identify you.

You can block or delete cookies in your browser settings, or install the Google Analytics Opt-out Browser Add-on. Learn more about how Google uses information from sites that use its services.

5. Google Maps and Google reviews

Our Berwick and Warragul pages include an embedded Google Map. When it loads, your browser connects to Google, which receives your IP address and may set its own cookies.

We show Google reviews of each shop using Google Maps Platform. When the reviews load, our website asks Google for them on your behalf — nothing that identifies you is sent with that request — and your browser then loads reviewers' profile pictures directly from Google.

These features use Google Maps APIs. By using them, you are also subject to the Google Privacy Policy, which forms part of this policy for those features.

6. Who handles your information

We use a small number of service providers, who handle personal information only to provide their service to us:

• Netlify hosts this website and receives, stores and emails us the messages sent through our enquiry form.
• Google provides Google Analytics, Google Maps and Google reviews (sections 4 and 5), and hosts our email, so it stores the emails we send and receive.

These providers may store information outside Australia, including in the United States. We choose providers that protect information to a standard similar to the Australian Privacy Principles. We may also disclose information where the law requires it.

7. Security and how long we keep it

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including limiting access to the people who need it. No method of sending information over the internet is completely secure.

We keep enquiries only as long as we need them to respond and for our records, and you can ask us to delete yours at any time.

8. Access and correction

You can ask what personal information we hold about you, and ask us to correct or delete it. Email info@newyorkbarbers.com.au or call either shop — Berwick (03) 9707 2215, Warragul (03) 5622 4888. We'll respond within 30 days. If we can't give you access, we'll tell you why.

9. Complaints

If you think we have mishandled your personal information, please contact us first at info@newyorkbarbers.com.au. We'll look into it and reply within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

10. Changes and contact

We may update this policy from time to time. The current version is always on this page, with the date it was last updated.

Questions? Email info@newyorkbarbers.com.au, or see our Terms of Service.